Contacting us about creditbuilder
This website should tell you all you need to know about creditbuilder. You should find answers to all your questions here however, if you haven't yet found the information you need try the following options:
For more information about creditbuilder:
Visit our frequently asked questions page and other areas of this website.
To sign up the cashplus prepaid MasterCard® or for help and advice about it, visit www.mycashplus.co.uk
Contact us by Phone
All the information you require for creditbuilder should be available on this website. If you are still having problems and would like to speak to us, please visit the contact us page of the cashplus website.
By Post
Write to: PO Box 466, Salford M50 2XU
Other contacts:
For any Media Enquiries:
Please see our corporate website www.apsgroup.com
What if due to disability I have difficulty in contacting you?
If, due to disability you have difficulty in communicating with us or using our services then in the first instance please email us at accessibility@mycashplus.co.uk or telephone us on 0871 277 5599 * to explain the problem you have and we will do our best to assist you.
General contact advice:
Who do I contact if my personal details change?
Please visit the cashplus Member's Area to update your account records. Alternatively, please contact Customer Services on 0871 277 5599 * and they will amend your account records.
What are your Customer Services opening times?
Customer Services are open Monday to Friday, 8.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.
I'm having problems contacting Customer Services from abroad
Some international telecomms companies do not recognise your usual Customer Services number. An alternative number you can use from an international 'phone line is +44 207 153 8940.
I'm not happy with the service. How do I make a complaint?
If you are unhappy with the way your account is being run, or you believe that a transaction has been incorrectly posted to your account, you should contact Customer Services on 0871 277 5599 * so that we can investigate the circumstances as soon as possible. You can also contact us by writing to Customer Services at PO Box 466, Salford, M50 2XU.
If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 . Email: enquiries@financial-ombudsman.org.uk
*Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions.
creditbuilder can help with debt management
If you already have a cashplus prepaid MasterCard click here to get your creditbuilder application forms:
creditbuilder can help with debt management
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